Analyst, Digital Transformation

Key Responsibilities:

• Analyze and understand the firm’s current processes and systems.
• Identify opportunities for digital transformation and process improvement.
• Develop and implement digital solutions to enhance efficiency and productivity.
• Provide support and training to staff on new digital tools and processes.
• Collaborate with various departments to ensure successful implementation of digital transformation initiatives.
• Monitor and report on the progress and effectiveness of digital transformation initiatives.

Key Performance Indicators (KPIs):

• Number of digital transformation initiatives successfully implemented.
• Improvement in efficiency and productivity metrics after implementation of digital solutions.
• Level of staff engagement and satisfaction with new digital tools and processes.
• Timeliness and accuracy of reports on digital transformation progress.

Candidate Profile:

• Education: Minimum of bachelor’s degree in information technology, computer science, or a related field.
• Experience: 3 – 5 years of experience in a similar role. Knowledge and experience in a law firm or other service-based business is an added advantage.

Technical Skills:

• Understanding of business processes, and systems modelling techniques – business scenarios, capability mapping, etc.
• Research, prototyping, A/B testing, analysis, and extraction – use of various digital design and authoring tools such as Figma, Draw.io, Visio, etc.
• Data collection, management, querying, and analysis using various data visualization and data management tools such as Tableau, Qlikview, Excel, MySQL, MSSQL, etc.
• Excellent and hands-on experience with design thinking methodologies
• Very strong understanding of APIs and API-driven business models
• Excellent knowledge of digital technologies and platforms (ERPs, CRM solutions, etc.).
• Strong hands-on project management skills – knowledge of both agile and traditional project management methodologies
• Business Analysis – Requirements gathering, documentation and business needs prioritization.
• Software Engineering – Basic to intermediate appreciation of software development and delivery processes
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Reporting – ability to provide high quality reporting on multiple initiatives.

General Attributes:

• Ability to work independently and as part of a team.
• Strong attention to detail.
• Result driven.
• Proactive and innovative.
• Ability to handle multiple tasks and meet deadlines.

Compensation:

• We offer a comprehensive compensation and benefit package competitive within the industry.

Application information:

• Please submit your resumes to [email protected] with the Job role as the subject of your application.
• The deadline for application is 12am, Wednesday, 17th  January 2024.
• We would like to thank all applicants; however, only successful candidates will be contacted.